General Manager of Novotel – Ibis Styles Jakarta Mangga Dua Square and Area General Manager of Accor Hotels North Jakarta & Tangerang
Service and people oriented industry like hotel need someone that possessed strong skills and passion as well as great personality in order to manage the property well. Fabrice Mini, General Manager of Novotel – Ibis Styles Jakarta Mangga Dua Square and Area General Manager of Accor Hotels North Jakarta & Tangerang has all those things, thus makes him as one of the most well-known hotelier in Indonesia.
Since he was very young, Fabrice know that his heart belongs to the world of service. “I like the ambience of serving people in restaurant or hotel. When I was 14, during school break I worked in small restaurant and hotel near where I lived,” he starts the story. The man who’re born in Paris then thinking about going to hospitality school in order to learn more about service industry. He was then got his diploma from Hotel & Catering School in Marseille then an MBA from Cornell-ESSEC. Also during that time he took apprentice and part time work in hotels during school holiday.
But his adventure really began when he was 23. Accor, one of the biggest hotel network in the world expressed an interest in him and offer him to join in the company. Long story short, at that moment he was offered to be a general manager for Tanjung Lesung Resort at Pandeglang, Banten, that just about to open in 1997. “It was a big challenge, to open a resort in Indonesia, where at that moment nobody know where Tanjung Lesung is. In 1997, as we all know Indonesia is in the middle of severe economy crisis, but we still open a hotel anyway and we’re even making profit,” says Fabrice. He then become general manager of a hotel in such a very young age, 23.
Opening a resort in Tanjung Lesung was the beginning of his journey in Indonesia. Accor, with its wide network and properties across the country then moved him from one place to another; from Toraja, Yogyakarta, Kuching, then back to Jakarta. Of almost 20 years of his career, he’s been working with Accor. “When you’re someone who likes to move, Accor is perfect because we have wide network and properties around the world. Accor is also have the capacity to develop young talent; we have the program for it. Also, in Accor there’s no glass ceiling. Whoever you are, wherever you’re from, as long as you can run the business well, passionate, innovative, you will have the chance,” he explains.
Also in those years, Fabrice could see that his style of leadership adjusting throughout the years. Started being a general manager in such a very young age, from a small property, then to bigger hotels and now Fabrice is managing an area of 19 properties, he could see himself growing up along with his style of leadership. “Its changing, based on the evolution of the market and also the people. But more importantly, if you’re working in this industry you have to like people, you have to be passionate in serving the best for your guests. This industry is built around emotions, and if we have emotions towards people, by being caring, trustful, and honest, we will make something good out of it,” says Fabrice.
Working in Indonesia, Fabrice saw that the most important treasure of this country is the people. “As a leader, I feel the duty to show to the young generation to not lose the hospitality within themself. At the end of the day, when all your resources gone, what is left is the people. Don’t ever lose that, as it can be a good marketing tool as well,” says Fabrice. He likes to spend his time in rural area of the country, where the sense of hospitality still genuine, like Yogyakarta. “I like the way society is helping each other, the culture, how they’re supporting others. Its a priceless treasure,” he says.
Almost 20 years living in Indonesia, Fabrice fall deeply in love with this country. The food, the landscape and also the art. His love of art is shown through his work as well, where he’s trying to put art as the important part of a hotel. “Art is often considered as only the complementary part of the hotel. But in fact, art can bring more value to the property. When you go to the hotel, you need to experience something, not just a good room and breakfast. Having art in the hotel create emotions, interact guests with the hotel,” says Fabrice.
His thought about art can be seen in Pullman Central Park, where he become the general manager from 2011-2014. Promoting the upcoming artists, Fabrice fill the property with pieces of contemporary art that create unique ambience. Also in the property where he become the general manager now, Novotel Mangga Dua Square and Ibis Styles Jakarta Mangga Dua Square, you can see the excellent touch of art. “Next, I’d like to see art in hotel not in just the form of paintng or statue. We could make art performance, such as contemporary dance in form of interactive video. That would be really interesting absolutely,” says Fabrice.
As for the future of his career, Fabrice still could see himself staying in the hospitality industry. “For me the next in my career is to meet the right person at the right moment. I still see myself more into helping people making the right investment, where I like to remain truthful. I still see lots of opportunity here in Indonesia; I like the arts, I like to promote good artists, so for me future will be in that sort of things,” he concludes.
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