I always tell my staff that a smile is free, it’s a gift from God. Smiling to our guests, saying thank you, and all that little details are actually a wonderful thing that can make a difference.
The legendary Hotel Borobudur Jakarta has been a long-standing stalwart in Jakarta’s hotel scene. The iconic five-star hotel is famous for its sop buntut (oxtail soup) dish and also having hosted a long list of world luminaries. Opened in 1974, Hotel Borobudur Jakarta still continues to be one of the best hotels in The Big J by constantly impressing us with impeccable service and facilities.
Nowadays, the man behind the wonderful service and product excellence Hotel Borobudur Jakarta is general manager Patrick Beck. Having been in the hospitality industry for 35 years, Patrick put all his passion and energy to manage this iconic property by striving to always be the best in town and able to stand toe-to-toe with the newer and flashy hotels that are popping up all over the city. Born and raised in Paris, France, he started his career as a chef some thirty years ago. “I started in the kitchen. When people saw I had potential, they moved me up the ladder and I once held the positions of F&B director, front office manager, and finally general manager at five-star hotels,” he said.
Patrick has honed his skills for more than 20 years at the Four Seasons Hotels in the United States before moving back to France. In 2013, he eventually landed in Indonesia to manage the Discovery Kartika Plaza Hotel in Bali. After two years in Bali, Patrick then moved to the Hotel Borobudur Jakarta back in April 2015. “Jakarta is a totally different story than Bali. It’s the capital, it’s the business centre of Indonesia, and all the big names are here. I have to say I’m very proud and honoured to be chosen to manage this iconic hotel,” said Patrick.
Of course, managing a hotel in Jakarta isn’t without its challenges. With a head count of 1,300 staff members from a very diverse background, getting them to operate to the same tune is not an easy task; competition with other properties is another. “It’s a jungle out there, but we’re not afraid. There are also things we cannot control like terrorism or government laws, but we have to deal with it and I believe we can,” he said energetically.
Talking about Hotel Borobudur’s journey entering its forty-second year, Patrick is really enthusiastic by pointing out the hotel’s excellent service. Patrick claimed that the hotel has always controlled their service quality very carefully; from the staff’s behaviour, greeting the guests, to the way they treat problems or issues. “I always tell my staff that a smile is free, it’s a gift from God. Smiling to our guests, saying thank you, and all that little details are actually a wonderful thing that can make a difference,” he said. “Excellent service makes guests feel special. So it will definitely help making them want to return again,”
Patrick also reminded us that a big factor as to why Hotel Borobudur Jakarta is still one of the best hotels in the city is safety. The property has played host to numerous important people since the very beginning, from artists, actors, to even world leaders. “We’re very proud that we can make our guests feel safe inside our hotel. When they arrive, nothing bad will happen to them because we have the best security team and equipment to make sure they are safe,” he explained.
Even though the hotel is mature in age, Patrick believes the best is yet to come. “We’ve been calling our hotel the ‘old lady’. Well, this old lady is holding up really well because we love her and we take care of her. She never sleeps and we still have a long way to go,” Patrick said. The hotel is said to be opening its new modernised spa fairly soon, in which Patrick assured us it will be the most beautiful spa in Jakarta. Furthermore, the property will have a couple new meeting rooms and also a helipad so guests will have an even more comfortable stay when they’re visiting Jakarta, especially if they’re on business.
For its upcoming forty-second birthday celebration in March, Hotel Borobudur Jakarta will hold a series of celebrations. “We always try to have some sort of festivities to make sure everyone enjoys it as well. In addition to discounts in our outlets and we are not forgetting to give back to the community that has helped shape our storied history. This year, we are going to sell badges for charity where proceeds will go to Rumah Anyo, a foundation for kids with cancer,” said Patrick. “All in all, we’re very excited about turning 42 this year and we hope that Hotel Borobudur Jakarta will continue to satisfy guests with our excellent service and top-notch products,” he finished.
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